Shipping & Returns
Art of Beauty uses the following carriers to send out Salon & Consumer orders:
- US Mail
Standard Ground Shipping (Economy)Art of Beauty offers “Standard Ground (Economy)” shipping on all orders in the Continental USA at $7.95. Shipping charges may vary for promotional orders (orders using a promo code) and will be disclosed in the promotion details and reflected (displayed) in the shopping cart before payment is submitted. Please see "International Shipping" section below for shipping charges outside the USA.
If you are shipping to a PO Box, please be sure to select the standard ground shipping option.
Art of Beauty can ship “consumer” or “salon” orders to the Continental USA, Alaska, Hawaii and certain parts of Canada, United Kingdom, Ireland, France, Netherlands, Belgium, Germany, Austria, Brazil, Iceland, Norway, Swede, Finland and more countries to follow. "International Processing Fee" applies for orders outside of the US and includes pre-payment of all duties and miscellaneous fees. Certain dollar amount and weight restrictions may apply to orders outside of the Continental US. Any orders shipped to Alaska or Hawaii may incur additional freight charges. Customer will be advised of charges prior to order shipment. International Shipping charges are calculated and displayed based on country and order size and will be displayed in the "Submit Order" page or in your Paypal interface once a destination country is selected or unless promotional shipping offers apply.
When Will I Get My Order?
We will try our best to ship your order within 1-2 business days after submission. Promotional orders may take up to 4 weeks for processing if volume warrants. Estimated transit time for Economy Ground shipping is 5-9 business days once shipped. Estimated transit time for Expedited Ground shipping is 2-5 business days once shipped. International Shipping may take between 6-9 business days and may be subject to any customs delays. Thank you for understanding if circumstances beyond our control occur.
Shipping Confirmation e-mail
Once Art of Beauty Ships your order, you will receive an Invoice email which itemizes all them items that were shipped along with shipment tracking details. .
Returns & Exchanges
Return your merchandise for a full refund of product value if you are unhappy for any reason. Our return policy is simple. Within 10 days of purchase, you may return any item in its original condition for a full refund of product value. Please keep the original packaging and return with the item. Unless otherwise stated, specials, promotions or any products that are purchased using an incentive or coupon code are not eligible for return or exchange. Additional information about returns please see Terms & Conditions of Sale. Shipping charges are not refundable. Please note that we can process returns and refunds only for items purchased directly from Art of Beauty. Items sent as gifts from our website can only be returned by the original sender. All other gift orders can be exchanged by the recipient for identical merchandise in the event that the item arrived damaged.
How to Return Merchandise
When sending in a return to Art of Beauty please follow these instructions:
- Call CUSTOMER SERVICE at 1-216-438-6363 x2
- Indicate a reason for your return and how you would like your credit to be applied
- Request an RA (Return Authorization) number. IMPORTANT: Returns without RA’s WILL be refused
- Include the packing slip with your return (if you do not have your packing slip, please indicate the order number on a separate piece of paper)
- Wrap the package securely
- Attach your return address
- For your protection, we recommend that you use UPS or Insured Parcel Post for shipment
Ship your return to the address indicated below:Art of Beauty, Inc.
Attn: Returns Dept. (Please call to obtain Return Auth # to add here)
200 Egbert Rd.
Bedford, Ohio, 44146, USA
Please allow up to 30 days for a credit to be applied to your account.